bodk Privacy Policy

1. Introduction and Scope

bodk ("we", "our", "platform") is an online betting and casino service provider in Bangladesh. By visiting our website bodk.cam or using our services, you are considered to have accepted the terms described in this privacy policy.

This privacy policy explains how we collect your personal information, what purposes we use it for, how long we retain it, and under what circumstances we share it with third parties. Our privacy policy applies to all individuals who use our services.

2. What Information We Collect

When you register with bodk or use our services, we may collect various types of information. The details of that information are listed below:

2.1 Information You Provide Directly

When you provide information to us directly, it may include:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport number (for identity verification)
• Address and location details
• Financial transaction information — bKash, Nagad, Rocket, Upay or bank transfer details
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you visit our website or use the app, certain information is collected automatically:

• IP address and device identifier
• Browser type, operating system, and device information
• Time and date of website access
• Pages visited and click data
• Information collected through cookies and similar tracking technologies
• Gaming activity and betting history

2.3 Information Received from Third Parties

In some cases we may receive information about you from third parties — such as identity verification services, payment processing partners, and fraud prevention services.

3. Purpose of Using Your Information

bodk uses your personal information for the following purposes:

3.1 Account Management

• Creating and managing your account
• Age verification — service is for users aged 21 and above only
• Ensuring login and security
• Verifying your identity and preventing fraud

3.2 Providing Services

• Processing deposits, withdrawals, and financial transactions
• Providing bonuses, cashback, and VIP benefits
• Activating and managing gaming activity
• Delivering customer support

3.3 Legal and Regulatory Obligations

• Complying with anti-money laundering (AML) regulations
• Ensuring responsible gaming
• Meeting requirements of government or regulatory authorities
• Establishing or defending against disputes and legal claims

3.4 Communication and Marketing

• Sending important service-related notices
• Sending promotional offers and bonus information with your consent
• Improving services and creating a personalised experience

4. Sharing and Disclosure of Information

bodk does not sell your personal information. However, we may share information in the following circumstances:

4.1 Service Partners

We share information with certain trusted partners to operate our services — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and IT infrastructure providers. These partners operate under our instructions and are required to ensure the protection of your information.

4.2 Legal Requirements

In the case of a court order, direction from a government authority, or a lawful request from a law enforcement agency, we may be required by law to disclose information.

4.3 Business Transfers

In the event of a company merger, acquisition, or sale of assets, your information may be transferred to the new owner. In that case, we will notify you in advance and the applicable privacy protections will continue.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the bodk website. Cookies are small data files stored in your browser that help us improve the quality of our services.

5.1 Types of Cookies

• Essential cookies: Ensure the basic functionality of the website — login sessions, security, and payment processing.
• Functional cookies: Remember your preferences and settings — language, display layout, and so on.
• Analytics cookies: Monitor site usage and help us improve our services.
• Security cookies: Used for fraud detection and account protection.

5.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling certain essential cookies may affect the functionality of the website.

6. Retention and Deletion of Information

We retain your personal information only for as long as necessary. The retention period is determined based on the purpose of collection, legal obligations, and business requirements.

6.1 Active Accounts

While your account is active, we retain your complete information and transaction history. This data ensures the continuity of your service usage.

6.2 After Account Closure

After an account is closed or becomes inactive, financial information and identity-related documents are retained for a specified period as required by law. Once that period ends, the information is securely deleted or anonymised.

6.3 Security Logs

Certain security logs may be retained for a limited period for fraud detection and security monitoring purposes.

7. Security Measures for Your Information

bodk has adopted industry-standard technical and organisational measures to protect your personal information. Our security framework includes:

• SSL Encryption: All data transmitted on our platform is encrypted using SSL/TLS technology.
• Database Encryption: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorised staff can access the information they need.
• Security Testing: Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication: An additional verification layer for account protection.
• Fraud Monitoring: A 24/7 monitoring system to detect suspicious activity.

While we strive to ensure the highest level of security, no one can guarantee 100% security when transmitting data over the internet. However, bodk takes the utmost precautions in this regard.

8. Your Rights and Options

You have the following rights regarding your personal information:

8.1 Right to Access Information

You can find out at any time what information we hold about you. Please contact our support team to do so.

8.2 Right to Correct Information

If your personal information is inaccurate or incomplete, you may request a correction. Some information can be updated directly from your account settings.

8.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Opt Out of Marketing Communications

You may opt out of promotional emails or notifications at any time. Click the "Unsubscribe" link in the email or let our support team know.

8.5 Right to Lodge a Complaint

If you have any concerns or complaints about our privacy policy, email us directly at [email protected].

9. Protection of Minors and Age Verification

bodk strictly does not provide services to anyone under the age of 21. Our platform operates for users aged 21 and above only.

Age verification is mandatory at registration, and we may request identity verification documents in cases of doubt. If any person registers using false information, their account will be closed immediately.

We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, we will immediately delete that information and close the account.

10. Changes to the Privacy Policy

bodk may update this privacy policy from time to time. We will notify you of changes in the following ways:

• The updated policy will be published on the website with the date of the change.
• For significant changes, a notification will be sent to your registered email address.
• You will be given reasonable notice before the changes take effect.

Continuing to use our services after a change takes effect will be considered acceptance of the updated policy. We recommend reviewing this policy regularly to protect your rights.

11. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:

Our support team is always ready to assist you. After receiving a privacy-related request, we will do our best to respond as quickly as possible.

For more information, please see our Terms and Conditions and Responsible Gaming pages.